How do I keep track of my application?

We handle every application we receive within our own team so you can contact us for an update. As soon as we receive your application we assign a dedicated member of our mortgage team to your case, who is backed up by a 'buddy' in case they are ill or away. This means that you can always talk to someone who is familiar with your case. You'll have their work contact details - phone and email - to get in touch when you need to.

Your case manager will follow your application through from start to finish and tackle any problems which arise on the way. They'll contact you by email or phone to let you know of progress and whether they need more information from you.