Date joined: July 2014
Role: Operations Director
James is responsible for the smooth operation of the support teams within the business. He is constantly looking at ways to improve and deliver effective change as well as developing efficient and lasting relationships with lenders and external real estate professionals.
James welcomes suggestions and feedback on the service we provide, so if you have any comments - good or not so good - do get in touch.
Experience: James began his career in the mortgage industry in 2002, as a case manager for a small, independent broker in Dartford, Kent. From there, he moved to Barclays, starting as a mortgage administrator and progressing to the role of Client Relations Team Leader. James then moved on to work with Searchflow as a helpdesk manager and joining Mortgages for Business in 2014 James has spent his time at Mortgages for Business as Operations Director managing the customer service team and now heads up our technical & data teams.
Qualifications:
Certificate of Mortgage Advice and Practice (CeMAP).
National Vocational Qualification (NVQ) in Administration & Customer Service
Advanced General NVQ in IT
Certified Robotic Process Automation (RPA) Professional
Favourite film: Bicentennial Man
