Job title: Case Manager
Role: As part of the case management team, James is responsible for ensuring the application process runs as smoothly as possible. James acts as the first port of call for clients, lenders and conveyancers with any queries on a mortgage application.
Experience: James became interested in the mortgage industry after buying his own home. At the time he was working to launch a high street shop for a global retailer, so studied for CeMAP in his spare time. After sucessfully launching the shop, James approached Mortgages for Business.
Favourite film: Shawshank Redemption