How to contact your lender if you need a COVID-19 mortgage payment holiday
If you or your tenant are unable to pay your mortgage as a result of the coronavirus, you may be eligible for a mortgage payment holiday. We've put together a list of lender contact details to help you get in touch with your mortgage provider.
Last Updated: 03/04/2020
The impact of Coronavirus is being felt across every industry in the UK, causing many to be unable to pay their mortgage, or rent. If you or your tenant(s) are unable to pay their rent due to COVID-19, you may be eligible to a 3 month mortgage payment holiday.
Below is a list of mortgage lenders, along with information on how you can contact them to discuss a payment holiday. All information provided is to the best of our knowledge and as the situation of Coronavirus is moving rapidly, the details for the lenders may change.
Accord Mortgages
General customer telephone number: 0345 848 0224
Alternative number for mortgage payment concerns: 0800 138 2403
Alternative contact methods: Webchat
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Aldermore Mortgages
General customer telephone number: 0333 305 3598
Alternative contact methods: mortgage.servicing@aldermore.co.uk
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Bank of Ireland
General customer telephone number: +353 01 611 3333
Alternative contact methods: contactus@boi.com
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Bath Building Society
General customer telephone number: 01225 475 719
Alternative contact methods: Webchat / online enquiry form
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
BM Solutions
General customer telephone number: 0345 300 262
Alternative number for mortgage payment concerns: 0345 300 2627
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Buckinghamshire Building Society
General customer telephone number: 01494 879 500
Alternative contact methods: info@bucksbs.co.uk
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Clydesdale
General customer telephone number: 0800 121 4203
Alternative contact methods: Online enquiry form
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: TBC
Coventry
General customer telephone number: 0800 121 8899
Alternative number for mortgage payment concerns: 0800 121 6263
Alternative contact methods: support@thecoventry.co.uk
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Fleet Mortgages
General customer telephone number: 01252 916 800
Alternative number for mortgage payment concerns: 01252 916 800
Alternative contact methods: mortgageservices@fleetmortgages.co.uk
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Foundation Home Loans
General customer telephone number: 0344 770 8030
Alternative contact methods: am@foundationhomeloans.co.uk
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Furness Building Society
General customer telephone number: 0800 781 4311
Alternative contact methods: Online enquiry form
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Gatehouse Bank
General customer telephone number: 020 7070 6984
Where should I call if I’m having trouble paying my mortgage: 020 7070 6981
Alternative contact methods: gatehouse.servicing@gatehousebank.com
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Hampshire Trust Bank
General customer telephone number: 020 7862 6244
Where should I call if I’m having trouble paying my mortgage: specialistmortgages@htb.co.uk
Are they offering mortgage payment holidays*: TBC
Hodge Bank
General customer telephone number: 0800 028 3746
Alternative contact methods: support@hodge.co.uk
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Kensington
General customer telephone number: 0333 300 0921
Alternative contact methods: No longer available
Are they offering mortgage payment holidays*: Yes
Kent Reliance Banking Services
General customer telephone number: 0345 122 0033
Where should I call if I’m having trouble paying my mortgage:: recoveries@krbs.com
Alternative contact methods: mail@krbs.com
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Landbay Partners Limited
General customer telephone number: 0330 053 6825
Alternative contact methods: BTL@lgmortgageservices.co.uk
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Leeds Building Society
General customer telephone number: 03450 502 255
Where should I call if I’m having trouble paying my mortgage: 0800 072 8738
Alternative contact methods: lbssecurecollections@leedsbuildingsociety.co.uk
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Lendinvest
General customer telephone number: 0800 130 3388
Where should I call if I'm having trouble paying my mortgage: 0203 846 6880
Alternative contact methods: servicing@loans.lendinvest.com
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Market Harborough Building Society
General customer telephone number: 01858 412251
Where should I call if I'm having trouble paying my mortgage: mortgagesupport@mhbs.co.uk
Alternative contact methods: customersfirst@mhbs.co.uk.
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: TBC
Masthaven
General customer telephone number: 0207 036 2012
Alternative contact methods: servicing@masthaven.co.uk
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Metro Bank
General customer telephone number: 0345 319 1200
Alternative contact methods: To talk to Metro Bank about payment holidays, email mortgageservicing@metrobank.plc.uk with your mortgage account number and monthly payment date, and they aim to be in touch within 7 days.
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Paragon
General customer telephone number: 0345 849 4060
Where should I call if I’m having trouble paying my mortgage: btlcs@paragonbank.co.uk
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Pepper Money
General customer telephone number: 03333 701 102
Alternative contact methods: customerservice@pepper.money
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: TBC
Platform Home Loans
General customer telephone number: 08000 288 288
Alternative contact methods: Webchat
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Precise Mortgages
General customer telephone number: 0800 298 5714
Where should I call if I’m having trouble paying my mortgage: 0800 781 8558
Alternative contact methods: collectionsenquiries@precisemortgages.co.uk
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Principality Building Society
General customer telephone number: 0330 333 4000
Where should I call if I’m having trouble paying my mortgage: 0330 333 4020
Alternative contact method: Online form request for payment holiday
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
RBS - Intermediary Partners – Natwest
General customer telephone number: 0800 092 9585
Alternative contact methods: Online form request for payment holiday
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Santander
General customer telephone number: 0800 051 5579
Where should I call if I’m having trouble paying my mortgage: 0800 023 4603
Alternative contact methods: Webchat
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Shawbrook Bank Limited
General customer telephone number: 0345 600 7681
Where should I call if I’m having trouble paying my mortgage: 0345 848 0223
Alternative contact method: cm.customer@shawbrook.co.uk
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Skipton Building Society
General customer telephone number: 0345 850 1711
Where should I call if I’m having trouble paying my mortgage: PaymentHolidayRequests@skipton.co.uk
Alternative contact methods: Webchat
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
State Bank of India
General customer telephone number: 0800 532 532
Alternative contact methods: customerservices.sbiuk@statebank.com
Are they offering mortgage payment holidays*: TBC
The Cumberland
General customer telephone number: 01228 403 141
Where should I call if I’m having trouble paying my mortgage: 01228 403 141
Alternative contact methods: PandemicPaymentsConcessions@cumberland.co.uk
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
The Family Building Society
General customer telephone number: 03330 140
Alternative contact methods: mortgage.service@familybsoc.co.uk
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
The Mortgage Lender
General customer telephone number: 0344 257 0429
Where should I call if I’m having trouble paying my mortgage: '0344 257 0427
Lender information on COVID-19: customerservice@themortgagelender.com
Are they offering mortgage payment holidays*: TBC
The Mortgage Works
General customer telephone number: 0345 606 40 60
Where should I call if I’m having trouble paying my mortgage: 0800 212 508
Alternative contact methods: SLPaymentholiday@nationwide.co.uk
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
The Nottingham Building Society
General customer telephone number: 0344 481 1224
Where should I call if I'm having trouble paying my mortgage: paymentholiday@thenottingham.com
Alternative contact methods: customer.services@thenottingham.com
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Together Money
General customer telephone number: 0330 127 3525
Where should I call if I’m having trouble paying my mortgage: 0161 451 3153
Alternative contact methods: customercare@togethermoney.com
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: TBC
TSB Bank
General customer telephone number: 0345 835 3374
Where should I call if I’m having trouble paying my mortgage: 0345 835 3374
Alternative contact method: Online payment concession request form
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Vida Homeloans
General customer telephone number: 0344 892 0155
Alternative contact methods: info@vidahomeloans.co.uk
Are they offering mortgage payment holidays*: Refer to lender
Virgin Money
General customer telephone number: 0345 602 8301
Alternative contact method: Online form request for payment holiday
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
West Bromwich
General customer telephone number: 0345 241 2148
Where should I call if I’m having trouble paying my mortgage: 0345 241 3784
Alternative contact methods: Online form request for payment holiday
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
West One
General customer telephone number: 0344 880 5360
Where should I call if I'm having trouble paying my mortgage: 0344 880 5360
Alternative contact methods: Online enquiry form
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: TBC
Woolwich
General customer telephone number: 0800 022 4022
Where should I call if I’m having trouble paying my mortgage: 0800 022 4022
Alternative contact methods: Online form request for payment holiday
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
YBS Commercial Mortgages
General customer telephone number: 0345 1669 510
Where should I call if I’m having trouble paying my mortgage: '0800 1382 402
Alternative contact methods: Online form request for payment holiday
Link to online payment holiday form: No longer available
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
Zephyr Homeloans
General customer telephone number: 0370 707 1896
Where should I call if I’m having trouble paying my mortgage: 0370 707 1896
Lender information on COVID-19: No longer available
Are they offering mortgage payment holidays*: Yes
*Mortgage holiday payment eligibility is lender specific. Information provided by Knowledge Bank, powered by Compass.
24th March 2020
